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All orders for goods accepted by Pult.ae (the vendor)
are accepted subject to the following conditions, which shall form part and
govern the contract of sale. Acceptance of goods by the customer shall be
deemed to be acceptance of these conditions of sale unless the customer notifies
the vendor in writing within 15 days of receipt of this letter or delivery of
goods. Any term sought to be imposed by a customer either in a document or
otherwise that conflicts with or adds to these conditions is not accepted. No
agent or representative of the vendor has authority to vary these conditions.
We store the content of this contract and will send
you the details of your order as well as our general terms via email. You can
find the terms here at all times. The details about your recent orders can be
found in your customer login.
TERMS OF PAYMENT
For orders placed using a Credit or Debit card, the
payment card will be debited once the order is confirmed. The vendor reserves
the right not to accept payment by credit or debit card. Cheques must be
cleared before delivery of goods, which takes 7-10 days, therefore direct bank
transfer is recommended when payment by card is not possible or not accepted.
The vendor only accepts purchase orders on 30 day credit terms from recognized
educational establishments and government departments. Goods remain the
property of the vendor until paid for in full and the vendor reserves the right
not to dispatch goods until cleared funds have been received.
SHIPMENT OF ORDERS
The vendor shall not be bound by a contract of sale
until the goods have been received by the customer. As indicated on the product
page, delivery dates are provided as an estimate only - the vendor will use its
best endeavors to comply with the date named for delivery. Many products are
held in stock by the vendor, but in some cases the date stated is an estimate
of the time it will take to order the item from the manufacturer and deliver it
to the customer. The vendor reserves the right to part ship orders but will not
charge more than the total advertised delivery price for delivery of the order
in full.
GOODS DAMAGED IN TRANSIT
Any goods received by the Customer that have suffered
damage in transit must be reported to the Vendor as soon as possible, and at
the latest within 14 days of receiving the goods.
The Vendor will collect damaged goods from the
Customer and deliver replacement goods as quickly as possible at its own
expense.
The Vendor accepts responsibility for the condition of
the goods until they are delivered to the Customer, so any damage or breakage
end route is in the Vendor’s responsibility, but if something happens after it
has been delivered to the Customer, the Customer’s dedicated safe place or the
Customer’s nominated neighbor, is the Customer’s responsibility, and the Vendor
cannot accept any liability for damages.
The Vendor will not accept any responsibility for
goods damaged in transit if the customer reports the damage more than 14 days
after receiving the goods.
The Vendor will reimburse reasonable return costs
should the Customer be able to provide independent proof that the damage is
attributable to the Vendor or its instructed courier.
If despite appropriate and secured packaging, the
Customer’s returned goods are damaged during transit from the Customer to the
Vendor, the Vendor will take responsibility if the collection and delivery have
been arranged and facilitated by the Vendor.
If the Customer has arranged to send the item back to
the Vendor at the Customer’s expense, the Vendor accepts no liability and the
Customer will need to contact his courier company for any compensation for loss
of refund or rely on his chosen transport insurance.
DELIVERY OF THE INCORRECT ITEM
Any goods received by the Customer that the Customer
considers as the incorrect delivered goods must be reported to the Vendor as
soon as possible, and at the latest within 14 days of receiving the goods.
The Vendor will collect incorrect goods from the
Customer and deliver replacement goods as quickly as possible at its own
expense.
The Customer has a responsibility to return the
incorrect item or any item that has been accidentally delivered to the Customer
by the Vendor without order or payment.
If the Customer doesn’t return it, the Vendor will
charge the Customer the full cost of the item.
WITHDRAWAL OR CANCELLATION OF ORDERS
The Customer has a right to cancel an order for items
purchased from the Vendors website or placed over the telephone or by email no
later than 30 days after delivery. For any cancellation of an order within the
Customer’s statutory rights or under the Vendor’s Money-Back Guarantee, the
Customer is responsible for returning the goods to the Vendor at the customer’s
own expense.
Orders can be cancelled by letter, email or telephone.
Items need to be returned no later than 14 days from
the day on which the Customer communicated the cancellation to the Vendor.
There are some restrictions to products that can be
cancelled after delivery however as follows:
The Customer is advised to unwrap their products
carefully, keep all packaging safe, examine the goods and if they don’t want
the goods, to put them back in the box for safe return.
The Vendor may cancel any order placed by a Customer
until the goods are received by the Customer if the vendor is no longer able to
supply the item, there has been a significant price change of the item, or if
the Vendor suspects the transaction is fraudulent. If an order is cancelled by
the Vendor any monies paid by the Customer will be refunded in full within 10
days.
CUSTOMER RETURNS
Products may be returned for a full refund within 30
days of delivery. Providing the Customer informs the Vendor within 30 days of
delivery to the Customer, the Vendor will refund standard delivery charges. If
the Customer cancels an order in line with their statutory rights or wants to
return an item under the Vendor’s Money-Back Guarantee the Customer is
responsible for returning the goods to the Vendor. Return courier requests made
for cancelled orders will incur a charge, the amount of which depends on the
size and weight of the item.
If the Vendor receives goods that have not had
reasonable care taken, the Vendor shall reduce the Customer’s refund amount
equivalent to the reduction in the value of the goods.
Some items are only eligible for money back guarantee
if they are returned to the Vendor unused and sealed in the original packaging,
and in the case of software, unregistered. These items include in-Ear
Headphones and In-ear Monitors. If a Customer is returning a smart or connected
device, they are advised to ensure that they disconnect the device from their
home or company network and delete or ‘unlink’ their personal accounts e.g.
Google, Spotify or Amazon Alexa. If a device has a data storage functionality
all private data must be deleted before the item is returned to the Vendor. The
Vendor will endeavor to factory reset all such devices, but the Vendor does not
guarantee this or accept any liability for any damages caused by third-party
misuse.
DEFECTIVE GOODS WITHIN STANDARD WARRANTY
All products carry a minimum of a 3 year warranty
unless otherwise stated.
If items become defective due to manufacturing fault
within 180 days of purchase, then the Vendor will arrange for the collection
and repair of the product.
If the product can not be repaired within 60 days,
then a replacement product will be issued, which will not be older and not be
in worse condition than the original product returned by the Customer.
If the item becomes defective within the warranty
period, but after 180 days from the date of delivery, then the same conditions
as above apply but the Customer will be expected to pay for any reasonable
steps to prove the manufacturing fault and for the cost of returning the
product to the Vendor.
Products may not be returned to the Vendor for a
refund later than 30 days from delivery unless the Vendor is unable to comply
with its warranty obligations.
This warranty excludes items that have become
defective due to misuse, accidental damage or any reason other than
manufacturing fault.
If an item is found to be without fault on its return
to the Vendor, and is out of the period of 30 day money back guarantee, then
the Vendor will return the item to the Customer for a small charge. The Vendor
recommends that the Customer insures their goods.
LIABILITY
The Vendor is not liable for loss of business or
income under any circumstances.
Whilst the Vendor makes every effort to ensure that
goods supplied correspond to in every respect with the specification or
description provided as the case may be, the Vendor is not responsible for
minor variations in specification, and no such minor variation shall be the
subject of any claim against the Vendor.
The Vendor will take all reasonable care, in so far as
it is in its power to do so, to keep the details of the Customer’s order and
payment secure, but in the absence of negligence on the Vendor’s part, the
Vendor cannot be held liable for any loss the Customer may suffer if a third
party procures unauthorized access to any data the Customer provides when
accessing or ordering from the Vendor’s Websites.
EXTENDED WARRANTY TERMS AND CONDITIONS
These terms and conditions shall amend the standard
terms and conditions for a specific item in the case that the Customer
purchased an extended warranty with that item and shall replace the relevant
clauses in the standard terms and conditions. If no different term is given in
these terms and conditions, the standard clauses remain applicable.
DEFECTIVE GOODS WITHIN WARRANTY
If the product becomes defective due to a
manufacturing fault within a two-year period, the Vendor will arrange for a
free return.
After two years, the Customer is responsible for the
cost of returning the item to the Vendor and the cost of delivering the item
back to the Customer.
The Vendor will reimburse reasonable return costs
should the Customer be able to provide independent proof that the fault is
attributable to the Vendor or the manufacturer.
WITHDRAWAL OR CANCELLATION OF ORDERS
Subject to the warranty exclusions as detailed in this
document, products may be returned for a full refund within the number of days
stated from delivery.
Instead of the Vendor’s standard 30-day Money Back
Guarantee, there is up to 180 days available (the exact amount of days is
stated on the product page). This is subject to the following:
For return requests made within 30 days from delivery:
The Customer must send the products back to the Vendor, or alternatively the
Vendor can arrange collection for a fee depending on the size and weight of the
item. Any standard delivery charges applied to the Customer’s order will be
refunded. The cost of the Extended Warranty will be refunded.
For return requests made after 30 days from delivery:
If the money-back guarantee is taken up after 30 days from delivery but up to
180 days from delivery, the Customer must send the products back to the Vendor,
or alternatively the Vendor can arrange collection for a fee depending on the
size and weight of the item. The original order delivery charges will not be
refunded. The extended warranty charge the Customer originally paid will not be
refundable.
COST OF THE EXTENDED WARRANTY
For Customers in some outlying or remote areas, the
price of the Extended Warranty may be marginally higher, due to the potential
for higher collection and redelivery transport costs.
The Customer will be able to see this price when they
enter their address details during checkout.
CASH BACK TERMS
If the Customer has not used they warranty after the
warranty period, they can write to the Vendor with a copy of the warranty
certificate and their original purchase invoice within one month of the expiry
date, and the Vendor will send you a cheque for 50% of the original warranty
cost.
TRANSFER OF WARRANTY
If the Customer transfers ownership of the warranted
goods, the Vendor must be advised by email of the new owner's details including
name, address, email address and telephone number within 30 days of the item
being sold.
Failure to do so will invalidate the warranty and no
claims may be made by the new owner.
Cashback after the warranty period is not valid when a
warranty has been transferred.
LOAN EQUIPMENT
If products covered within the terms of this warranty
are not repaired within 30 days following receipt of goods at Pult.ae, then the
customer can request a free of charge loan item.
The loan item is not intended as a direct replacement,
and may not be the same price or have the same features as the original
product, but it shall be of similar functionality. (e.g. if your digital piano
breaks, we may lend you any other type of digital piano until your product has
been repaired, or until we agree on a replacement model or cashback as detailed
within this policy).
Loan items shall remain the property of Pult.ae at all
times, but must be insured for theft and damage by the customer.
REPLACEMENT PRODUCTS
If an item cannot be repaired within 60 days, then an
equivalent replacement item with similar functionality will be supplied.
Replacement items may not necessarily be new, but will
be fully functional and will not be older than the item they replace.
Replacement products will not be more expensive than
the product they replace.
Suitability of replacement products shall be discussed
with the customer, but the final decision on their suitability shall be made by
pult.ae.
Any repair or replacement of a defective product will
not renew or prolong this warranty beyond the original expiry date of the
warranty.
CASH DISCOUNT
Within the warranty period, in the event of a
successful claim a suitable replacement item can not be supplied as detailed
above, or the proposed replacement product has a significantly differing
specification to the original product that is not acceptable to the customer,
then a cash refund will be offered after depreciation has been applied based on
the following percentage of the original purchase price:
1st year: 100%, 2nd year: 70%, 3rd year: 45%, 4th
Year: 30%, 5th Year: 20%, 6th year: 15%.
The extended warranty retail price will not be
refunded.
Items that are replaced or have had a cash discount
paid will become the property of Pult.ae.
CANCELLATION OF POLICY
The policy can be cancelled at any time and a pro-rata
discount will be given based on the amount of time the policy has remaining.
The policy may not be cancelled however if a claim has already been made.
WARRANTY EXCLUSIONS
This warranty is designed to cover manufacturer
defect. If the item fails for any reason not due to manufacturer defect,
including any of the following reasons then this warranty is not valid:
OTHER INFORMATION
Under recent legislation, we are obliged to point out
that you do not need to purchase an extended warranty at the same time that you
purchase your goods. You are entitled to shop around, and we would actively
encourage you to do this. This warranty is provided as an additional service to
our customers, and we really do think it is worth the small amount of money it
costs.
This warranty is an exclusive offer and is operated
and financially backed by Pult.ae. The Financial Services Compensation scheme
does not apply to this warranty and monies are not ring-fenced from Pult.ae.
This warranty is not an insurance policy, and we suggest you also insure your
goods against theft and damage.